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Legacy Tools: Not Built for Today’s Helpdesk
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Description.
Explore the challenges of supporting a remote workforce with legacy tools
Read more.
Many helpdesks try to support employees with legacy tools like VNC and RDP, but run into issues connecting to and assisting users who are off LAN or outside the corporate firewall. This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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Topic.
IT Services.
IT Productivity.
All topics.
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Status.
New!
April 2010. |
Get Now.
In English.
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Supporting Mobile and Remote Employees
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Description.
Boosting your organization's end-user productivity and IT satisfaction
Read more.
Forrester forecasts that enterprise mobile workers will make up 73% of the workforce by 2012. As the growth in mobile and remote workers is expected to continue, forward-thinking enterprises are examining these users and gaining greater understanding of their support needs. Get the full report and get a jumpstart on boosting your organization's end-user productivity and IT satisfaction.
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Topic.
IT Productivity.
IT Services.
All topics.
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Status.
New!
April 2010. |
Get Now.
In English.
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5 Best Practices for Smartphone Support
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Description.
Real-world examples of how offering first-class support for smartphones impacts every level of business...
Read more.
This paper features real-world examples of how offering first-class support for smartphones impacts every level of business: customers receive the service they expect; end-users can work efficiently, enjoying the promised benefits of mobility; IT has its burden lightened, freeing up time for proactive work; and the CFO can look forward to the results of effective mobility and a low TCO.
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Topic.
IT Productivity.
IT Services.
All topics.
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Status.
New!
April 2010. |
Get Now.
In English.
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Remote helpdesk support for 30,000+ users
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Description.
How Birmingham University helped staff and students with PC problems using LogMeIn’s remote support solution
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When the University of Birmingham needed an efficient and effective way to support a dispersed computer user-base with a relatively small team, they chose LogMeIn Rescue. This paper highlights how Birmingham University’s technicians help staff and students with PC problems using LogMeIn’s remote support solution. By executing support remotely from the helpdesk, technicians spend less time traveling and can handle incidents more quickly.
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Topic.
IT Services.
IT Productivity.
All topics.
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Status.
New!
April 2010. |
Get Now.
In English.
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Transforming the helpdesk with remote support services
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Description.
When UK-based IRIS needed to offer their customers remote support they selected LogMeIn Rescue
Read more.
When UK-based IRIS needed to offer their customers remote support in addition to telephone support they selected LogMeIn Rescue, a powerful yet simple tool for on-demand remote support, without pre-installed software. Find out how IRIS has flattened out peak-period staffing and increased customer satisfaction using this solution.
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Topic.
IT Services.
IT Productivity.
All topics.
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Status.
New!
April 2010. |
Get Now.
In English.
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Capacity Management Maturity Model
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Description.
Why IT management processes must become more 'mature'...
Read more.
Business units are demanding more services and greater reliability from IT, while also trying to constrain, or even reduce, budgets. In those rare cases where budget is not a constraint, power, cooling, floor space or administration soon become a limiting factor to installation of new equipment. As greater demands are placed on IT for efficiency and productivity, it is becoming more important for IT organizations to adopt more sophisticated methods; in other words, IT management processes must become more 'mature'.
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Topic.
IT Productivity.
All topics.
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Status.
March 2010. |
Get Now.
In English.
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Strategies to Improve IT efficiency
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Description.
IT is an integral part of the business fabric and is fast reaching a utility status in the enterprise...
Read more.
IT is an integral part of the business fabric and is fast reaching a utility status in the enterprise. Increasingly lower hardware costs have opened the door to a multitude of applications and have mistakenly made some IT processes, such as the capacity management of infrastructure resources, seem obsolete. This Whitepaper will show that capacity management and predictive analysis are not just about hardware costs, but about service quality and the optimisation of personnel resources, a budget post that is actually increasing in all IT organisations.
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Topic.
IT Productivity.
All topics.
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Status.
March 2010. |
Get Now.
In English.
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