Remote helpdesk support for 30,000+ users
When the University of Birmingham needed an efficient and effective way to support a dispersed computer user-base with a relatively small team, they chose LogMeIn Rescue. This paper highlights how Birmingham University’s technicians help staff and students with PC problems using LogMeIn’s remote support solution. By executing support remotely from the helpdesk, technicians spend less time traveling and can handle incidents more quickly.
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