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Remote helpdesk support for 30,000+ users

White Paper Image
Sponsor: LogMeIn
Posted: April 2010
Format: PDF
Length: 2 Pages
File Size: 0.07 MB
Language: English
Topic: IT Services. IT Productivity.

Remote helpdesk support for 30,000+ users

When the University of Birmingham needed an efficient and effective way to support a dispersed computer user-base with a relatively small team, they chose LogMeIn Rescue. This paper highlights how Birmingham University’s technicians help staff and students with PC problems using LogMeIn’s remote support solution. By executing support remotely from the helpdesk, technicians spend less time traveling and can handle incidents more quickly.

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